All personal information that RankAppOrg collects through users by the use of the websites and services that users voluntarily submit and provide in the course of all business relations will handled by RankAppOrg in regards to applicable data protection legal provisions.
- User Personal Information
RankAppOrg collects, processes and stores personal information from the user that the user voluntarily submits via forms on the website or services or elsewhere operated by RankAppOrg in electronic or any other form of communication. To register to use the websites or services from RankAppOrg the user needs to submit certain personal information. This includes among other things names and email address.
- Storage of Information
When a user makes use of websites or services operated by RankAppOrg, RankAppOrg automatically saves through usage of cookies the domain name and/or IP address of the computer used to contact RankAppOrg as well as the date, length of visit at website or service operated by RankAppOrg, pages accessed by the user and browser used.
Mobile Use of the Services:
Via smarphones, tablets or other mobile devices users can also access content and services from RankAppOrg. RankAppOrg then stores the device’s identification number (i.e. ANDROID_ID, IMEI, MAC Adresses) that accesses the content or service in an anonymized form as well as the standard technical information (i.e. operating system version, device type, and so on) to enable the user to access the content or service.
If submitted, RankAppOrg stores the email addresses of its users. Users either submit their email address voluntarily via contact form or by submitting it in the course of direct communication with RankAppOrg.
Information via Communication:
RankAppOrg saves the history of communication, when the user submits a ticket to RankAppOrg customer support as well as the information submitted by the user in the course of the communication (i.e. email address). RankAppOrg does this in order to answer the user inquiry as best as we can. We do not share this information with third parties.
Other voluntarily submitted Information:
Our main concern is to always try to improve our offers and services as well as to adapt them to its users as best as we can. In the course of that approvement process the user can submit additional information to RankAppOrg as part of the use of offers and services operated by RankAppOrg or in the course of direct communication. Information stored are such as name, address, age, gender, interests and, if applicable, payment data. Payment data is only stored if the user processes a payment via RankAppOrg. The user can also allow RankAppOrg to record their usage behavior on partner websites.
- Third Party Information Gathering
Usage data from Publishers (publisher-user):
Publishers who work with RankAppOrg share information about behavior of the publisher-user’s usage. RankAppOrg needs the publisher-user’s data in order for the the user to receive benefits for offers from the publisher. By doing so, the publisher assigns each user a personal ID (“UserID”) connected with the usage data. The UserID can only be read out by the publisher. RankAppOrg is not able to directly associate the usage data shared by the publisher via the UserID with the user. RankAppOrg can only determine the identity of the publisher-user if the publisher-user itself initiates such a request.
Thus, the information transmitted by the publisher to RankAppOrg is not related to one individual. This applies unless the publisher-user disclosed its identity and therefore waiving the protection of his private information (for instance accessing the publisher’s content with a user name connected to the real name or entering the email address on the publisher’s website). In this case, but not solely, RankAppOrg is entitled to the above-mentioned rights to use the personal information.
- Use of Personal Information
Optimization of the service:
RankAppOrg collects, processes, and stores users’ personal information, when seeing a legitimate business purpose for it. Expressed in a different way RankAppOrg collects, processes, and stores user data to better understand users of their websites and services and therefore offer them better services. For instance RankAppOrg can not only use the information stored for direct processing of the agreement concluded with the user (for example use of services, creation of invoices, use of customer support), but also use it to identify malfunctions and/or misuse of RankAppOrg websites and services.
Prevention and combat of abuse:
Thus, RankAppOrg logs and stores information on the use of RankAppOrg websites and services such as activity on the publisher’s website and service in regard to customers’ advertisements or services, including the monitoring of behavior patterns and checking for manipulations. This can be useful and therefore is used to detect misuse or improper activity by the user or publisher-user. RankAppOrg uses special software to detect the use of illicit scripts and identify the IP address as well as other data in regard to the behavior of users and publisher-users. If RankAppOrg determines that a user or publisher-user violates its contractual obligations, for instance by using illicit scripts, RankAppOrg explicitly reserves the right to bring the user’s or publisher-user’s data together with other data stored by RankAppOrg on this person to prove the violation. We will then possibly take additional measures against the users or publisher-users concerned to restore normal operation.
Billing of services:
Insofar as it is required for billing, RankAppOrg is entitled to share user data with the service provider responsible for payment processing. RankAppOrg is also entitled to provide user data to third parties authorized to collect outstanding balances, insofar as this information is required or useful to collect the balance. When cooperating with third parties for these services, RankAppOrg will obligate them to observe applicable data protection laws and guarantee sufficient data protection.
RankAppOrg is entitled to anonymously use the information stored by and from the user or publisher-user to evaluate interests, user behavior and demography. RankAppOrg is also entitled to anonymously analyze information stored about the user or publisher-user in an statistical and aggregate form. If and to the extent to which RankAppOrg uses data to create user profiles, RankAppOrg will never share the profiles with third parties without the consent of the person concerned and will immediately cease the use of the user profile if the user or publisher-user objects to it.
Based on the information submitted to RankAppOrg as well as the actions within RankAppOrg websites and services, RankAppOrg may allow third parties to contact the user for advertising purposes. As long as the user does not object to the use of its user data for this purpose, advertising can be sent that matches his or her profile and interests. The information cannot be attributed to the user, unless the user voluntarily made this information on a website or service operated by RankAppOrg.
The email addresses acquired through an offer form of RankAppOrg or received directly from the user can be used by RankAppOrg to send the user newsletters and information on RankAppOrg offers. The user can withdraw this consent by objecting at any time via email at no charge. The user will have the opportunity in every information and newsletter sent by RankAppOrg to unsubscribe or send a cancellation notice via mail.
If the user voluntarily shares personal information on request by RankAppOrg , then RankAppOrg will use this information with his or her consent so that the user receives personalized special offers.
- Sharing of Personal Information
Personal and pseudonymized user data is used solely by RankAppOrg. It is not shared with third parties. Information received by third parties about user behavior is received only without being able to attribute it to a specific person.
RankAppOrg will use and when necessary share personal information in the course of fraud prevention and detection.
RankAppOrg will transmit user’s personal information to advertisers and resellers only when the user redeems a promotional offer of such a partner company participates in a survey and the information is required for processing or for participation in the survey.
RankAppOrg will not provide third parties with email addresses or information from the communication with customer support or other information volunteered to RankAppOrg.
- Changing or Deleting Personal Information
The user and publisher-user can change or delete his personal information at any time. The user or publisher-user can as well contact RankAppOrg, if they would like RankAppOrg to change or stop using their information. RankAppOrg will change or delete the user’s or publisher-user’s information as quickly as possible. However, RankAppOrg points out that due to technical and organizational constraints, it is possible that some ongoing measures or those that have not yet begun may continue to be carried out after the request for deletion to RankAppOrg has been made.
- Disclosure of personal information
RankAppOrg will disclose all of the information stored about the user or publisher-user immediately and unchanged on request by the user or publisher-user. The information will always be conveyed in electronic form via email. Exceptions might be made after consulting the RankAppOrg support.
- Support and Contact
When contacting us, we keep a record of that correspondence and collect your email adress and other information in that matter as stated above. This will only happen for archival purposes as well as for further correspondence and optimization of our website and services. Your email adress will not be used, transfered or sold.
Refund Policy of RankAppOrg
This is the refund policy of RankAppOrg, (heretoafter referred to as “RankAppOrg”) which applies to all RankAppOrg websites and services.
This refund policy of RankAppOrg is intended for all users of the RankAppOrg websites and services (“user”). The RankAppOrg services are digital in nature and hence once the delivery of the service / campaign is complete then it is not reversible thus refund are only possible in special cases as discussed further.
If user has added funds in their account balance then they may ask for refund within 24 hours but they must be newly resgistered user and also they must not use their funds for purchasing any services such as creating campaigns.
- Refund on Campaigns
If user create campaign using their account balance then they may terminate their campaign to get refund. Refund will be partial depending on the progress of the camapign already acheived.
Refund associated with campaigns will be given only to your account balance, i.e It will not be given on your original payment method.
- Payment Disputes / Chargebacks
You must not dispute paypal directly, without contacting support team first. You may use paypal dispute at the end when you are not satisfied with the resolution given by support team but you must first contact support in any case and explain you problem or need for refund.
If you dispute paypal directly without contacting support then you will not get any refund at all becuase you have gone against to our policy.
If you cantact support then your problem will be solved as soon as possible, but paypal dispute will delay it upto 10 times or more than 30 days. Its better to contact support and get resolution faster and smoother.
- Special / Other Cases
There are some cases which are special and need to be discussed exclusively, In such case you can contact support and explain your problem, if we found your problem genuine then we may give you refund or proper resolution.